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BS&A Software Blog

Jul
01
In a continuing effort to provide our customers with the best software and support available, we send out an annual survey asking our customers for their input on how we can better our products and services. We are very interested in hearing our customers’ suggestions and feedback, and encourage them to rate the applications they use and the support personnel with whom they interact on a regular basis.   The results are shared...

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Posted in: General
Jun
15
We are always happy to hear ideas from our users on ways in which our programs can be improved. Since you are the ones using the programs every day, your input and thoughts are crucial in building a great product.   Ideas that are submitted to our support team from customers become “cases” that get reviewed in our bi-weekly New Feature Meetings. In these meetings, support and developer staff discuss the cases to see if they would work on a...

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Posted in: General
May
20
Please be advised that BS&A is working on program changes for the upcoming summer billing. The update will include Legislation changes for Senate Bill 972. The requirement is to notify taxpayers if their taxes for the prior year went delinquent as of March 1st by placing a message on the tax bill to this effect. A default message will be placed onto Standard Tax bill formats by BS&A, but it is available for you to customize. The default m...

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May
15
Would it be safe for me to say that, what you expect from customer service, I am prepared to give? Yes! When I think of what the customer might be going through at the time, I can give them better support, have more compassion, really try to listen a little more closely, and be more patient. I am able to think of what a customer might be going through by thinking about what I or someone I care about is going through, and what I would want for the...

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Apr
15
On March 1st, BS&A eagerly launched our first online customer forum: the BS&A Community. The new community is hosted by our business partner, Get Satisfaction, and enables members to post discussions and read and respond to posts made by other members. Unlike a blog, which is usually written by one user, an internet forum like the BS&A Community allows all members to create posts and start new topics. The new community site not onl...

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Posted in: General
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#17

Why use BS&A Software?

You and your limited staff will not need to keep up with all legislative changes. We are on it. Our ongoing commitment is to keep up with all of the technical and governmental changes that are being thrown your way.

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BSA’s Assessing software is the industry leader. This is due in large part to stay ahead of the technology curve and give assessor’s the tools they need to do their job better and faster. We are currently on Assessing.NET. The comparative sales analysis and GIS integration have been incredible tools for us at board of review time and has literally cut our staff’s overtime in half.
Matthew Dingman, City Assessor

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