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BS&A Software Blog

Jul
01
In a continuing effort to provide our customers with the best software and support available, we send out an annual survey asking our customers for their input on how we can better our products and services. We are very interested in hearing our customers’ suggestions and feedback, and encourage them to rate the applications they use and the support personnel with whom they interact on a regular basis.   The results are shared...

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Posted in: General
Oct
14
“Real Time Service” and “FTP Client” are separate pieces of software that are used to transmit data for access on both Internet Services (IS) and AccessMyGov (AMG). The basic functions of the Real Time Service and FTP Client are the same for both IS and AMG. It is important to note that BS&A Software does not maintain backups, and that using either of these services does not indicate the ability to restore data in the event of data loss. ...

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Posted in: Internet Services
May
20
Please be advised that BS&A is working on program changes for the upcoming summer billing. The update will include Legislation changes for Senate Bill 972. The requirement is to notify taxpayers if their taxes for the prior year went delinquent as of March 1st by placing a message on the tax bill to this effect. A default message will be placed onto Standard Tax bill formats by BS&A, but it is available for you to customize. The default m...

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May
06
At BS&A, we stand behind our core values to: 1) Provide Unparalleled Service. 2) Be Easy to do Business with. 3) Pursue Excellence. Have Passion. Never Be Satisfied. 4) Be Humble. Act with Integrity. Our number one goal is to provide outstanding customer service, and we strive to not just meet, but exceed our customers’ expectations. Even during periods of higher call volumes, we work hard to keep our call back time as fast as poss...

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Posted in: General
Sep
15
The Excel export can be used as an alternative to generating reports through the Report Designer, and is available on most tables. Instead of editing a report and choosing the data fields to include, exporting to Excel allows you to easily select the data to export, and allows you to group and sum fields to see totals. Excel gives you even more flexibility and control over how your data is represented. Reports created using this method can be exp...

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#9

Why use BS&A Software?

Our customer support staff receives rigorous, formal training in each of the applications you use. We understand that it is important that you have confidence in the support personnel you contact.

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Prompt customer service is the first thing that comes to mind when ever I am asked to comment on BS&A. Without a responsive customer support team the best software program would be useless. BS&A has a support team that is second to none. The fact that I can email a question to the support team is great. I usually receive an answer within an hour of making my inquiry. Another customer service feature that I like is online newsletters. The newsletters are always informative and the fact that they are online makes it easy to save and refe...

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Employee Self Service

Employee Self Service

Employees can view prior checks, request changes to personal employment information, check leave balances, etc.

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