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BS&A Software Blog

Jul
15
Microsoft defines MSDTC as the following: "The Microsoft Distributed Transaction Coordinator service (MSDTC) coordinates transactions, regardless of failures that may occur during the process, so that the work is committed as a single transaction even if the work spans multiple resource managers on multiple computers. MSDTC is a Windows service. By default, the service is configured as a manual service rather than as an automatic service. H...

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Apr
15
On March 1st, BS&A eagerly launched our first online customer forum: the BS&A Community. The new community is hosted by our business partner, Get Satisfaction, and enables members to post discussions and read and respond to posts made by other members. Unlike a blog, which is usually written by one user, an internet forum like the BS&A Community allows all members to create posts and start new topics. The new community site not onl...

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Posted in: General
Jul
01
In a continuing effort to provide our customers with the best software and support available, we send out an annual survey asking our customers for their input on how we can better our products and services. We are very interested in hearing our customers’ suggestions and feedback, and encourage them to rate the applications they use and the support personnel with whom they interact on a regular basis.   The results are shared...

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Posted in: General
Aug
05
In our Assessing Department at BS&A, we consider both our training and support staff to be “SMEs”, or Subject Matter Experts.  Because all of the members of our Assessing team actively work, or have worked for a municipality, we understand the problems faced by our customers.  Since our Training and Support teams are able to put themselves in the seat of the customer, solving problems becomes easier and the ability to co...

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May
06
At BS&A, we stand behind our core values to: 1) Provide Unparalleled Service. 2) Be Easy to do Business with. 3) Pursue Excellence. Have Passion. Never Be Satisfied. 4) Be Humble. Act with Integrity. Our number one goal is to provide outstanding customer service, and we strive to not just meet, but exceed our customers’ expectations. Even during periods of higher call volumes, we work hard to keep our call back time as fast as poss...

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Posted in: General
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