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BS&A Software Blog

Entries for March 2015

Mar
15
I believe that support is making the customer feel comfortable calling for help, no matter how “stupid” they feel the issue is. We are here for them regardless of the complexity of their issue. Support is teaching the customer how to perform a task and encouraging them to learn it. Support is the customer’s biggest cheerleader. I think it is important that we get excited for the customer, especially when they are excited that they have learned so...

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#18

Why use BS&A Software?

You can be confident that your employees will enjoy talking to our experts. Our support staff is extremely knowledgeable AND extremely patient.

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I take my hat off to the support staff, I cannot imagine doing their job with so many variables between units of government and seemingly constant change from Lansing. Also to the programmers who always find a way to help us out, not to mention everyone else at BS&A. I cannot say enough good things about or express my appreciation to Dan Kirwin, he has conducted educational classes many times in my county in the last 10 or so years and never once have I heard anyone being disappointed. I always attempt to host a STC renewal class here ...

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Greg Hill, Equalization Director

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