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BS&A Software Blog

Entries for March 2015

Mar
15
I believe that support is making the customer feel comfortable calling for help, no matter how “stupid” they feel the issue is. We are here for them regardless of the complexity of their issue. Support is teaching the customer how to perform a task and encouraging them to learn it. Support is the customer’s biggest cheerleader. I think it is important that we get excited for the customer, especially when they are excited that they have learned so...

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I am always surprised and grateful that when there is a particularly unusual problem, they will take the time to review our actual database to get to the root of the problem, which often is something as simple as an error in how we loaded or coded certain data.

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