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BS&A Software Blog

Entries for July 2013

Jul
01
In a continuing effort to provide our customers with the best software and support available, we send out an annual survey asking our customers for their input on how we can better our products and services. We are very interested in hearing our customers’ suggestions and feedback, and encourage them to rate the applications they use and the support personnel with whom they interact on a regular basis.   The results are shared...

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Posted in: General
Jul
22
The Financial Management Training Team is made up of a group of individuals with varying backgrounds, specific talents, and one common goal…to create a smooth and comfortable transition for our customers as they go live with the BS&A Financial Management programs. By definition, one would expect the training process to be the simple act of demonstrating how to operate the software; and this is certainly a part of the process.  Ho...

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Jul
15
Microsoft defines MSDTC as the following: "The Microsoft Distributed Transaction Coordinator service (MSDTC) coordinates transactions, regardless of failures that may occur during the process, so that the work is committed as a single transaction even if the work spans multiple resource managers on multiple computers. MSDTC is a Windows service. By default, the service is configured as a manual service rather than as an automatic service. H...

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Jul
08
From the first 30 minutes of my interview at BS&A, I knew that I would love working with this company. I remember listening to the goals and motives behind BS&A in that interview, and just thinking that this was finally a company I could really connect with. A company that was just as dedicated to performance as I was, if not more. Over the past year, I have gained an immeasurable amount of knowledge in regards to customer relations, in...

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Jul
29
How do I void an invoice or payment? If an invoice or payment was posted by mistake, you have the ability to void or adjust it. In order to do this, you need to start by simply opening the transaction item/invoice you wish to change and going to “Tools” at the top of the window. From here, you can choose to void or adjust the item, and go back to make the correct entries. IMPORTANT NOTE: Any record that has had an invoice added to...

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Posted in: General

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#23

Why use BS&A Software?

The vast majority of our resources (73%) are devoted to training you, implementing and converting your legacy data, and supporting you. Only 7% of our resources are devoted to sales. We live and breathe service.

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The BS&A support team delivers service beyond our expectations by continuing to advance their support services.
Amy Jenema and Dawn Plude, Assessors at 9 municipalities in Antrim & Grand Traverse County, MI

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