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BS&A Software Blog

Entries for July 2015

Jul
15
Support means finding the most effective way possible to resolve a customer’s issue in a courteous manner, while also giving them the knowledge and tools they need to repair similar problems in the future.
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Our top priority is quick customer responsiveness. When you are trying to complete your payroll process, you can’t wait several hours for your software company to call you back. You need an answer now.

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1989 was the year I gave up. I gave up trying to program appraisal software. Why? Because I found BS&A’s Equalizer software and I knew it was way better than anything I could do. Jim listened and improved the program constantly. That’s the way BS&A’s support worked then and that is the way it still works today. Listen to the user and make constant improvements.
Walt Schlichting, Equalization Director

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