1-855-BSA-Soft

BS&A Software Blog

Jan
15
About a year ago, BS&A added a great feature to all of its applications, allowing users to easily submit requests for support without having to pick up the phone. Instead, requests could be submitted directly through the Help menu of each of our applications:
http://bsasoftware.com/Portals/0/Blog%20Docs/20140115_Sheri_SubmittingAnEffectiveSupportRequest_Image.png

This feature has proven to be very successful; we now receive roughly 30% of support requests through our Help menus.

There have been a few occasions, however, where an email comes through, but does not contain enough information for our support team to effectively and efficiently provide an answer. Here are some tips to help you get the quick customer service you deserve and are accustomed to:

Request Support Phone Call Option
Please include a detailed description of your problem or question. If there are any attachments that will help the support tech diagnose or visualize the issue, please be sure to include them.


Email Support Option
  • When sending an email through the Help menu, please make sure to include your name, your municipality’s name, and a thorough description of your problem or question.
  • If you would prefer a phone call to an email response, please indicate that in your email. Please be sure to include a contact name and phone number, and a good time to call.
  • If possible, please make sure any screenshots you include are clear enough for our techs to see, so that they can adequately address the issue.
  • When speaking with one or more of our support techs, please continue to use the same email thread with which you initiated contact. This will ensure that support techs have a complete history of the issue, something that can get lost in a flood of separate emails.


Posted in: General

Views: 6840

Interested in learning more?

Get in touch and we would be happy to schedule a detailed overview of our solutions. 

#29

Why use BS&A Software?

You can be confident in our willingness to cooperate with other vendors. We have written over 310 interfaces with various external software companies over the years. We are here to help you be successful.

See more reasons

- Quick response - Knowledge of your software and general accounting practices and procedures

Need help finding the right software solution?

We’ll help you find the software that fits your needs. Get in touch with our team to get started.

Get in Touch

Software Support & Training

Your resource for everything you need to learn about your software. Can’t find what you’re looking for? Get in touch for support.

Featured Tutorial

Check out our learning center for more videos
Employee Self Service

Employee Self Service

Employees can view prior checks, request changes to personal employment information, check leave balances, etc.

Added in AccessMyGov

Have questions or want to learn more about our software? We’re here to help! Feel free to

Get in Touch