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BS&A Software Blog

Dec
15
Like anything stored on a computer, it is important to protect your data. Your Building Department database should be backed up frequently to protect the information you have entered (we recommend at least once a day). Most units have a network backup system to facilitate this (ask your IT department to see if you can utilize this system). Having backups of your BD database is an important measure to take in order to avoid issues with the i...

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Jul
22
The Financial Management Training Team is made up of a group of individuals with varying backgrounds, specific talents, and one common goal…to create a smooth and comfortable transition for our customers as they go live with the BS&A Financial Management programs. By definition, one would expect the training process to be the simple act of demonstrating how to operate the software; and this is certainly a part of the process.  Ho...

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May
15
The basics of computer security are more or less understood. A username is given a password and some permissions. If a user knows the username and password, they are given permission to print, run reports, or open files. The irony is that security frequently doesn’t become misunderstood until organization, with the intent of convenience, is applied. Groups Groups assign permissions to several usernames at a time. This is especially useful whe...

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You receive a one-year, full refund warranty on our software. If, up to a year after installation, you are not happy with our software and service, you can return the software for a full refund.

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The support staff listens first, and then proceeds to repeat what was told to them, assuring me that they did hear my concern or question! If our explanation is not clear they have the ability to get into the system and we can literally walk them thru our issue. Having many clients at B S & A, could mean a tie up for support, however you are NEVER made to feel you are bothering them, and the turn around time on support is outstanding.
Deb Shellenbarger Utility Billing/Admin

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