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BS&A Software Blog

Aug
19
Managing projects can be a difficult proposition. In the world of Community Development, this generally means managing multiple departments to ensure many different tasks are performed before a project is complete. Luckily, the BS&A Building Department .NET application is fully equipped with the latest in project management features to help take your development project from the planning and engineering phases all the way through the constru...

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Aug
05
In our Assessing Department at BS&A, we consider both our training and support staff to be “SMEs”, or Subject Matter Experts.  Because all of the members of our Assessing team actively work, or have worked for a municipality, we understand the problems faced by our customers.  Since our Training and Support teams are able to put themselves in the seat of the customer, solving problems becomes easier and the ability to co...

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Jul
01
In a continuing effort to provide our customers with the best software and support available, we send out an annual survey asking our customers for their input on how we can better our products and services. We are very interested in hearing our customers’ suggestions and feedback, and encourage them to rate the applications they use and the support personnel with whom they interact on a regular basis.   The results are shared...

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Posted in: General
Apr
29
Through my position as a trainer, I have found that I learn from my customers just as much as they learn from me. In fact, what a lot of people may not realize about teaching is that for every hour you spend teaching someone, you spend about the same amount of time learning and preparing. By way of this blog, I would like to share what I have learned in the field and pass along information that will be useful for our customers in Community Dev...

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Sep
15
The Excel export can be used as an alternative to generating reports through the Report Designer, and is available on most tables. Instead of editing a report and choosing the data fields to include, exporting to Excel allows you to easily select the data to export, and allows you to group and sum fields to see totals. Excel gives you even more flexibility and control over how your data is represented. Reports created using this method can be exp...

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#3

Why use BS&A Software?

Save your staff time with the use of Internet Services. We know you don’t have the extra resources to have your key personnel spend a large part of their day answering tax and utility billing questions from title companies and realtors. We save you time by providing that information on-line.

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BS&A’s customer service is outstanding! I almost always have to have someone call me back and I’ve never had someone NOT call me back in a reasonable amount of time. Occasionally, support will have trouble answering my question or fixing the software problem and they ask if they can call me back after they discuss it with another support staff member. I have ALWAYS gotten an answer and/or a status update by the end of that day.
Bath Township, MI
Bath Township Treasurer

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