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BS&A Software Blog

Jun
10
Today I pose the question: What is the benefit of entering data into a database if we can’t get it out? If we spend all of our time entering data but fail to include important pieces of information about a record, it can be very difficult to filter properly later. Many times, I am asked to help produce a report to display data broken down or filtered into various ways. One of the most common queries is the number of Commercial or Residential ...

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Jan
15
I believe our support is above and beyond the traditional definition of the word. We don’t sound “scripted,” and we get to know our customers on a personal and friendly level to make them feel comfortable continuing to call for help. We often join in on others’ support calls just to see if we can lend a hand (or brain) if needed. We take on large projects and team up to be sure our customers are taken care of. I love hearing us be compared to oth...

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Jan
15
About a year ago, BS&A added a great feature to all of its applications, allowing users to easily submit requests for support without having to pick up the phone. Instead, requests could be submitted directly through the Help menu of each of our applications: This feature has proven to be very successful; we now receive roughly 30% of support requests through our Help menus. There have been a few occasions, however, where an email com...

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Posted in: General
Jul
15
Support means finding the most effective way possible to resolve a customer’s issue in a courteous manner, while also giving them the knowledge and tools they need to repair similar problems in the future.
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Sep
30
The ACH (Automated Clearing House) process has been around for a number of years. It is an electronic network for financial transactions in the United States, generally used for direct deposit or direct debit from checking and savings accounts. The ACH process is available in BS&A’s Accounts Payable and Payroll applications to direct deposit funds into customer or employee accounts. In our Tax, Utility Billing, and Miscellaneous Receivables...

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#7

Why use BS&A Software?

Our goal is to help you deliver top-quality service to your constituents.  We provide the tools necessary for you to deliver timely and personal service to your citizens.

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I must repeat the terrific customer service Lori and Bob provide on the BS&A telephone help line. On occasions when my brain goes dead and my ability to maneuver through the system is limited, Lori and Bob always point me in the right direction, help me troubleshoot, and leave me with the ability to complete the task without further assistance.
City of Fraser, MI Building & Code Enforcement
Kelly Ann Dolland, Clerk

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