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BS&A Software Blog

Jul
15
Support means finding the most effective way possible to resolve a customer’s issue in a courteous manner, while also giving them the knowledge and tools they need to repair similar problems in the future.
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Mar
15
BS&A Software’s .NET applications utilize a feature of the Microsoft Windows Operating System called Microsoft Distributed Transaction Coordinator (MSDTC). MSDTC is used by the .NET applications to ensure that transactions between shared databases are fully committed. Should the transaction fail at any point, MSDTC will roll the entire process back to the state the database was in before the transaction was attempted. For example, if a use...

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Aug
12
It is with great honor that I tell people I work for BS&A Software. I feel both extremely blessed and privileged to be employed by such an astounding company where the customers and employees take first chair. Since my first day, I am continually greeted by the sweet "Good mornings!" of the receptionists as I walk through the door, and always treated with kindness and respect by my fellow employees. I have never worked for a place where the...

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Posted in: General
Mar
15
I believe that support is making the customer feel comfortable calling for help, no matter how “stupid” they feel the issue is. We are here for them regardless of the complexity of their issue. Support is teaching the customer how to perform a task and encouraging them to learn it. Support is the customer’s biggest cheerleader. I think it is important that we get excited for the customer, especially when they are excited that they have learned so...

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May
15
Would it be safe for me to say that, what you expect from customer service, I am prepared to give? Yes! When I think of what the customer might be going through at the time, I can give them better support, have more compassion, really try to listen a little more closely, and be more patient. I am able to think of what a customer might be going through by thinking about what I or someone I care about is going through, and what I would want for the...

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Why use BS&A Software?

You will be working with an agile company. We act on your concerns and issues more quickly than any of our competitors. The implementation, training, support, and development team work closely together on a daily basis.

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I would like to take this opportunity to let you know how happy the City of Crystal River is with the decision to move to BS&A software. We were considering changing software providers for our financial, payroll, utility billing, and building operations. We decided to issue an RFP to see what was available and to determine if we could find some cost savings in the process. I was contacted by Steve Rennell from BS&A about the bid requests. I was not familiar with this software, but told him we would be happy to look at his bid. We ...

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Deanna Rowe, Finance Director

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