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BS&A Software Blog

Sep
09
1) Provide Unparalleled Customer Service Make an effort to connect with the customer to develop a trusted relationship. Try and remember little things like their child’s birthday if they mention it for example. This shows them that we care more about them than just making sure their program runs without errors.                 -Brian Powell 2) Be easy to do busine...

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Aug
19
Managing projects can be a difficult proposition. In the world of Community Development, this generally means managing multiple departments to ensure many different tasks are performed before a project is complete. Luckily, the BS&A Building Department .NET application is fully equipped with the latest in project management features to help take your development project from the planning and engineering phases all the way through the constru...

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Aug
15
BS&A’s Assessing support staff and software development team currently work with the Department of Treasury on three separate contracts related to the compilation of Taxable/Assessed Value data. 1) State Assessed Properties. We provide the software to create state assessed values, rolls, and tax bills for all State Assessed Telephone Companies, Railroads, and Carlines.  This process ends with the collection of $50 million dollars of pro...

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Oct
14
“Real Time Service” and “FTP Client” are separate pieces of software that are used to transmit data for access on both Internet Services (IS) and AccessMyGov (AMG). The basic functions of the Real Time Service and FTP Client are the same for both IS and AMG. It is important to note that BS&A Software does not maintain backups, and that using either of these services does not indicate the ability to restore data in the event of data loss. ...

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Posted in: Internet Services
Nov
15
Support, to me, is giving assistance and/or taking part in helping another. Support means patience and teamwork. It is a time to help others gain knowledge and advance their skills at the position they are working in. Support means being a mentor to others and lending a hand when time permits. Support is a job of nurturing and reliability, making customers aware that someone is willing to help. Support is never leaving a man in the field and alwa...

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#4

Why use BS&A Software?

We are focused on you. Our company culture is completely externally driven. Our team members are rewarded based on how well they have created satisfied customers.

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The support staff listens first, and then proceeds to repeat what was told to them, assuring me that they did hear my concern or question! If our explanation is not clear they have the ability to get into the system and we can literally walk them thru our issue. Having many clients at B S & A, could mean a tie up for support, however you are NEVER made to feel you are bothering them, and the turn around time on support is outstanding.
Deb Shellenbarger Utility Billing/Admin

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