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BS&A Software Blog

Aug
12
It is with great honor that I tell people I work for BS&A Software. I feel both extremely blessed and privileged to be employed by such an astounding company where the customers and employees take first chair. Since my first day, I am continually greeted by the sweet "Good mornings!" of the receptionists as I walk through the door, and always treated with kindness and respect by my fellow employees. I have never worked for a place where the...

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Posted in: General
Aug
22
Our Assessing support and training staff are frequently asked, “When will your company expand its presence in the reappraisal and contract assessing part of the Michigan market?” Although the thought of this venture sounds exciting, and aligns somewhat with what we currently offer, we have no plans to expand into this market.  All of our Assessing staff has experience working for local government, and is familiar with what our customers nee...

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Jun
03
At BS&A, we want your experience using our software to be as smooth as possible. Because of this, we don't just aim to meet your expectations; we aim to exceed them in every way. Our technical staff is proficient at diagnosing system and network errors both inside and outside of our applications. While you may have been turned away from other technical support departments in the past due to an error outside of their application, BS&A al...

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Posted in: General
Jun
15
We are always happy to hear ideas from our users on ways in which our programs can be improved. Since you are the ones using the programs every day, your input and thoughts are crucial in building a great product.   Ideas that are submitted to our support team from customers become “cases” that get reviewed in our bi-weekly New Feature Meetings. In these meetings, support and developer staff discuss the cases to see if they would work on a...

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Posted in: General
Oct
07
BS&A provides an easy-to-use CASS Certification process in our Utility Billing, Tax, Assessing, and P.R.E. Audit applications.  CASS is a United States Postal Service (USPS) acronym that stands for Coding Accuracy Support System. The term CASS is widely used by the USPS when referring to the verification status of an address list. This process will go through the parameters that you select for your database, then verify or change the a...

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#20

Why use BS&A Software?

We are a privately held company. What that means to you is that we can focus on customer happiness and success instead of creating wealth for our shareholders. At BS&A, you always come first.

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Three things stand out: The unusually fast response, the high quality of response and of the outcomes, the knowledge of your support staff about your products, and the ability of your technical support staff to remotely take control of our system to work out a problem make it easy to get most problems resolved quickly. Finally, the multiple ways by which we can access your technical support personnel (phone, fax, email, and via your Web site) make it easy to get help when needed.
Thomas H. Chase, CPA, Finance Director

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