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BS&A Software Blog

May
15
Would it be safe for me to say that, what you expect from customer service, I am prepared to give? Yes! When I think of what the customer might be going through at the time, I can give them better support, have more compassion, really try to listen a little more closely, and be more patient. I am able to think of what a customer might be going through by thinking about what I or someone I care about is going through, and what I would want for the...

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Sep
23
Our Assessment Administration Support and Training staff is frequently asked, “When will your Assessment Administration System be available for sale in other States?” Although BS&A has expanded our software sales to states such as Wisconsin, Illinois, Indiana, New Hampshire, Missouri, Arkansas, Georgia, and Florida, we currently do not have plans to develop a CAMA (Computer Assisted Mass Appraisal) module for these states. Our...

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Jul
15
Microsoft defines MSDTC as the following: "The Microsoft Distributed Transaction Coordinator service (MSDTC) coordinates transactions, regardless of failures that may occur during the process, so that the work is committed as a single transaction even if the work spans multiple resource managers on multiple computers. MSDTC is a Windows service. By default, the service is configured as a manual service rather than as an automatic service. H...

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Aug
15
BS&A’s Assessing support staff and software development team currently work with the Department of Treasury on three separate contracts related to the compilation of Taxable/Assessed Value data. 1) State Assessed Properties. We provide the software to create state assessed values, rolls, and tax bills for all State Assessed Telephone Companies, Railroads, and Carlines.  This process ends with the collection of $50 million dollars of pro...

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Apr
29
Through my position as a trainer, I have found that I learn from my customers just as much as they learn from me. In fact, what a lot of people may not realize about teaching is that for every hour you spend teaching someone, you spend about the same amount of time learning and preparing. By way of this blog, I would like to share what I have learned in the field and pass along information that will be useful for our customers in Community Dev...

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#16

Why use BS&A Software?

In order to keep your staff productive, all of our applications talk to each other. We know that the productivity of your municipality depends on information sharing between departments.

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I don’t even know where to begin. First and foremost is the support. It doesn’t matter if it is a silly question or a serious bug all calls and emails are responded to a very timely manner and the issues are always resolved very quickly. The program is easy to keep updated and the update descriptions are very concise and easy to understand. The program is easy to use and the uses and abilities of the program continue to amaze me. I can’t imagine doing the job without it. No other word than fantastic can describe the suppo...

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Laurie A. Ludlow, Assessor

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