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BS&A Software Blog

Jul
22
The Financial Management Training Team is made up of a group of individuals with varying backgrounds, specific talents, and one common goal…to create a smooth and comfortable transition for our customers as they go live with the BS&A Financial Management programs. By definition, one would expect the training process to be the simple act of demonstrating how to operate the software; and this is certainly a part of the process.  Ho...

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Jan
15
I believe our support is above and beyond the traditional definition of the word. We don’t sound “scripted,” and we get to know our customers on a personal and friendly level to make them feel comfortable continuing to call for help. We often join in on others’ support calls just to see if we can lend a hand (or brain) if needed. We take on large projects and team up to be sure our customers are taken care of. I love hearing us be compared to oth...

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Jan
15
About a year ago, BS&A added a great feature to all of its applications, allowing users to easily submit requests for support without having to pick up the phone. Instead, requests could be submitted directly through the Help menu of each of our applications: This feature has proven to be very successful; we now receive roughly 30% of support requests through our Help menus. There have been a few occasions, however, where an email com...

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Posted in: General
May
27
What is a User Group? User Group meetings are held for users of our .NET applications, and focus on… Presenting new features in a relaxed, open environment; these are not training classes or demos. Highlighting useful features that may get overlooked in day-to-day use. Providing an opportunity for customers to get together and discuss their use of the software. Providing an o...

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Jun
15
We are always happy to hear ideas from our users on ways in which our programs can be improved. Since you are the ones using the programs every day, your input and thoughts are crucial in building a great product.   Ideas that are submitted to our support team from customers become “cases” that get reviewed in our bi-weekly New Feature Meetings. In these meetings, support and developer staff discuss the cases to see if they would work on a...

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Posted in: General
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#21

Why use BS&A Software?

You can easily request a support call directly from our applications. We’ll call you at the number you provide.

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Without exceptional customer service, you have an unhappy customer. We have been very satisfied with the customer service we have received through BS&A. Most of the time, our questions are answered in a very timely fashion. The programmers seem to be willing to make changes to fix problems in a very short time frame. This is compared to other companies we have dealt with in the past. Sometimes fixes were only done on a quarterly basis. This results in using software that has bugs in it for a period of a few months. I’m happy to say th...

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