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BS&A Software Blog

Aug
29
BS&A offers several classes on how to most efficiently use our Assessment Administration [CAMA] System.  All of these classes are included on the approved list for 6 hours of continuing education credit by the State Tax Commission.  The classes offered cover abroad range of topics and are designed for both advanced and new users.  Additionally, within these classes we offer topics on specific items such as GIS integration, how ...

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Sep
09
1) Provide Unparalleled Customer Service Make an effort to connect with the customer to develop a trusted relationship. Try and remember little things like their child’s birthday if they mention it for example. This shows them that we care more about them than just making sure their program runs without errors.                 -Brian Powell 2) Be easy to do busine...

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Mar
15
I believe that support is making the customer feel comfortable calling for help, no matter how “stupid” they feel the issue is. We are here for them regardless of the complexity of their issue. Support is teaching the customer how to perform a task and encouraging them to learn it. Support is the customer’s biggest cheerleader. I think it is important that we get excited for the customer, especially when they are excited that they have learned so...

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Mar
15
BS&A Software’s .NET applications utilize a feature of the Microsoft Windows Operating System called Microsoft Distributed Transaction Coordinator (MSDTC). MSDTC is used by the .NET applications to ensure that transactions between shared databases are fully committed. Should the transaction fail at any point, MSDTC will roll the entire process back to the state the database was in before the transaction was attempted. For example, if a use...

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Jun
24
S.I.D., or Support Information Display, was developed as a way for Support Managers to further communicate with their staff on a consistent basis. S.I.D. was the brainchild of the entire support department during monthly departmental meetings, and is successfully being used to convey all of the important information the Support Department needs to know throughout the day. Two, very large S.I.D. monitors are set up on each side ofthe support dep...

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Why use BS&A Software?

We are consistently updating our courseware, training, and program manuals to make them easier and easier to use.

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Trainings that we have experienced with BS&A staff have been well planned and concise. Questions are answered thoroughly and staff takes the time to make sure you understand the answer before continuing to the next topic.
Tricia Dreier, Housing / Zoning / Code Enforcement Inspector

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