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Citizen Request for Action

Our Citizen Request for Action (CRA) application is designed to log and track requests from both residents and your staff. CRA can also create code enforcements, generate work orders through the Work Order application, and take multiple requests and associate them with an existing issue.

Tight Integration with Community Development and Work Order

Integration with Community Development allows for appropriate requests to quickly and effortlessly generate code enforcement actions. Work Order integration uses workflow rules to easily forward those requests to the appropriate person/department for quick resolution.

AccessMyGov Web Integration

Residents are able to submit requests online, and check on the status of those requests via AccessMyGov.

Email Alerts

Email alerts can be sent to citizens:

  • When requests have been received
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  • If/when the request has been dismissed
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  • If/when action has been scheduled
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  • If/when action has been resolved

Customizable Questions

Municipalities can set up their own questions, relevant to the type of request, to gather the information needed to properly address issues.

Interested in learning more?

Get in touch and we would be happy to schedule a detailed overview of our solutions. 

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Why use BS&A Software?

You receive a one-year, full refund warranty on our software. If, up to a year after installation, you are not happy with our software and service, you can return the software for a full refund.

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Need help finding the right software solution?

We’ll help you find the software that fits your needs. Get in touch with our team to get started.

Get in Touch

Falls Township purchased the Building Permit version of BS&A. Compared with the program we had before, this one is so much more user-friendly, from the permits to the reports you can do. When we first received this program a man came in and gave us some training, but it was easy enough to learn on our own. Anything I had trouble with, Bob and Lori were right there to help fix the problem and didn’t hang up until the problem was fixed. The tech support is fabulous.
Falls Township, MI
Mary Jo Westerhold, Permit Clerk

Software Support & Training

Your resource for everything you need to learn about your software. Can’t find what you’re looking for? Get in touch for support.

Have questions or want to learn more about our software? We’re here to help! Feel free to

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