We are always happy to hear ideas from our users on ways in which our programs can be improved. Since you are the ones using the programs every day, your input and thoughts are crucial in building a great product.

Ideas that are submitted to our support team from customers become “cases” that get reviewed in our bi-weekly New Feature Meetings. In these meetings, support and developer staff discuss the cases to see if they would work on a larger scale. If it is determined that the case is considered a benefit to a large group of customers, it will be set to be implemented in an upcoming release of the software. This does not ensure immediate results, however, as other cases could have a higher priority.

Occasionally, it may be decided that a feature would only benefit a particular user. In that case, it is possible to customize the program for that customer, for a nominal fee.