At BS&A, we want your experience using our software to be as smooth as possible. Because of this, we don’t just aim to meet your expectations; we aim to exceed them in every way.
Our technical staff is proficient at diagnosing system and network errors both inside and outside of our applications. While you may have been turned away from other technical support departments in the past due to an error outside of their application, BS&A always strives to help, and we know it doesn’t do any good to have your system down. That is why we prefer to take ownership of all system and network errors. Once the error is diagnosed, we will either correct it, or be sure to get you in touch with someone who can.
We are happy to work with your existing IT department and even submit support requests to your third party IT staff on your behalf. Any time we can relieve you of the frustrations of being the middle man in a potentially complicated and technical situation, we are eager to assist.
Our IT department also works hard to avoid problems before they occur. For our new customers, we take the time to get in touch with your IT staff and confirm that your server and workstations meet the minimum hardware requirements before the software is implemented. And although we know that some speed bumps are unavoidable, our goal is to make you aware of any potential issues in advance.
Overall, at BS&A, your satisfaction is our mission.