I believe our support is above and beyond the traditional definition of the word. We don’t sound “scripted,” and we get to know our customers on a personal and friendly level to make them feel comfortable continuing to call for help. We often join in on others’ support calls just to see if we can lend a hand (or brain) if needed. We take on large projects and team up to be sure our customers are taken care of. I love hearing us be compared to other companies’ support departments and the praise we get for being so much better on so many levels. Support is bearing the weight of our customer’s problem and having them immediately feel it leave their shoulders when we get on the line with them.