You can be certain that we will be there for you after you purchase our software. In the 25 years we have been in business, we have lost a total of 3 customers. And we lost those due to municipal financial issues. We have a 99.99% retention rate.
I have always received prompt call back on any question or problem. Staff personnel are very knowledgeable and are very courteous when answering. BSA is a cut above and always striving to improve software. All new State mandates are promptly implemented and well tested so there aren’t implementation problems.