Our top priority is quick customer responsiveness. When you are trying to complete your payroll process, you can’t wait several hours for your software company to call you back. You need an answer now.
Good customer service to me is someone willing to take his/her time to hold my hand and walk me through areas of problem solving and areas of unfamiliarity in the most efficient way, while encouraging personal growth. BS & A’s customer service has done a fine job of fulfilling this expectation.