We work with you to solve problems. It is very common for our customers, tech support personnel, and software developers to be on conference calls together so we can completely understand the problem at hand. This allows us to quickly and efficiently come up with a solution.
What is important to me about customer service is having any questions I have answered promptly. Also any problems experienced need to be addressed promptly. BS&A response to questions and problem solving has been in a very timely manner. The support team has always been very helpful and polite.