We chose BS&A three years ago and are very happy with our choice. The software is easy to use and reliable. Customer support is excellent. Any questions we have or issues that arise are handled promptly. We value the fact that the software is constantly being improved and upgraded, often as the result of user comments and suggestions. We would definitely recommend the software to others looking for a reliable accounting package.
Chris Weber, Treasurer
City of Farmington, MI
Without exception every member of the BS&A support staff creates an atmosphere where we have felt completely valued and supported. Every interaction that we have had with BS&A has made us feel as though we were working with a valued and trusted co-worker who is genuinely concerned and committed to solving the challenge and achieving a higher level of service to our community.
Steven J. Kingsbury, Treasurer, Finance Director, Director of Information Technology
City of Clare, MI
Three things stand out: The unusually fast response, the high quality of response and of the outcomes, the knowledge of your support staff about your products, and the ability of your technical support staff to remotely take control of our system to work out a problem make it easy to get most problems resolved quickly. Finally, the multiple ways by which we can access your technical support personnel (phone, fax, email, and via your Web site) make it easy to get help when needed.
Thomas H. Chase, CPA, Finance Director
City of Kentwood, MI
When issues arise, often times you worry, you wait, wait, wait. Many times you have time constraints with payroll, reports and other information. If customer support is poor it does not matter how good the software is, the support will destroy any feeling of security in using the software on a day to day basis. BSA software is simply second to none. No wait, no hassle, no issues, no problems. I have been through at least five, maybe six full conversions in my career. By far, the BSA experience was seamless and smooth. I have scars to show you from the others.
Richard Lehmann, Finance Director
City of Huntington Woods, MI