You will talk to the same well-trained BS&A personnel for a very long time. Our team loves working at BS&A. We have near-zero turn over which means when you call our team, you’ll get educated, experienced folks who are happy to help.
I have always received prompt call back on any question or problem. Staff personnel are very knowledgeable and are very courteous when answering. BSA is a cut above and always striving to improve software. All new State mandates are promptly implemented and well tested so there aren’t implementation problems.