Charter Township of Harrison, MI
I am always surprised and grateful that when there is a particularly unusual problem, they will take the time to review our actual database to get to the root of the problem, which often is something as simple as an error in how we loaded or coded certain data.
I remember when I arrived that the Payroll software did not produce a 1099R correctly, according to IRS requirements and the provisions of the Township’s pensions. I brought this to the attention of the PR programming group, and the following year they added the necessary changes to accommodate our pensions.
Also, I kind of thought out loud about a couple of reports to help with financial analysis that were subsequently hard-coded into the General Ledger system, which is not something I would expect from a normal software firm.