I would like to take this opportunity to let you know how happy the City of Crystal River is with the decision to move to BS&A software.
We were considering changing software providers for our financial, payroll, utility billing, and building operations. We decided to issue an RFP to see what was available and to determine if we could find some cost savings in the process. I was contacted by Steve Rennell from BS&A about the bid requests. I was not familiar with this software, but told him we would be happy to look at his bid.
We decided to allow BS&A to come give us a demonstration of the software. All of the Finance Dept. employees attended the demonstration and we were all impressed with what we saw. The modules were all user friendly and easy to understand. It appeared that this software offered everything we were looking for, at the price which would save the City money in the budget.
After looking at a couple of other software packages, we decided to proceed with BS&A. I was provided a timeline for the implementation process. The items on the timeline were followed precisely. When the dates for specific items on the timeline came up, the work was done.
We did the actual implementation in January, 2012, and it was the most seamless implementation I have ever seen. The work was done on time and without problems. The costs quoted were exactly what we were billed. I was extremely impressed, as was our City Manager.
One of the greatest strengths of BS&A is their customer service. Everyone we had contact with from the onset of this process has been very helpful and friendly. The trainers have been superior. When we have had questions, we contact the customer service representatives, and they have an answer for us right away.
We have never waited more than 15 minutes for a response. Most of the time, the resolution of our problem is handled immediately. If there is additional research to be done to help us, we get a response back as soon as they have an answer for us. If it is going to take longer than what they feel is normal, we get either a phone call or an email explaining what is going on. We are never left wondering if our concerns are being addressed.
Overall, this has been the best move we could have made. We use ten of the BS&A modules, all of which are wonderful. I would strongly encourage anyone who is looking for a new software package to take a serious look at this company. You will not be sorry!