City of Fraser, MI: Building and Code Enforcement

Lori and Bob truly have a solid handle of the software program. They are patient, forthcoming with forward thinking information, excellent communicators, and always friendly (sure makes it a pleasant experience when the frustration level is high on the other end of the phone help line).

I must repeat the terrific customer service Lori and Bob provide on the BS&A telephone help line. On occasions when my brain goes dead and my ability to maneuver through the system is limited, Lori and Bob always point me in the right direction, help me troubleshoot, and leave me with the ability to complete the task without further assistance.