City of Holland, MI

BS&A’s customer service and support has been outstanding. When I call the office, someone is available immediately to answer a question. If not available immediately, they respond in a very timely fashion. They are available by e-mail or by phone. The staff is well trained and has been able to answer my questions right away or get back to me with an answer in a very short time period. If there is additional information that I need (like a specific report or program function) the staff works diligently to meet all of my needs right away. They are a pleasure to work with.

Everyone has been very nice and supportive with the big questions and the little stuff, too. I enjoy working with the staff.