City of Kentwood, MI

Here in Kent County our tax & assessing software was administered by a very antiquated County system, which was being retired. This forced each municipality to leave the “mother ship” and not only learn a new system but perform many treasury functions that previously had been done for us. For the first time since tax/assessing was computerized, local staff would be performing all phases of tax administration, not just billing and collections. To be honest, we were very anxious (and I had some staff that was very set in “the way it had always been done before” and extremely resistant to change).

Implementation of BSA tax software was the best lesson one could ever have of just wait and see before jumping to conclusions. I can’t count the time we repeat the phrase “That’s it? That’s all there is to it?” after tax support explains yet another simple process.

This software has totally changed (streamlined,) the way we do things in our office. As an aside, our staff has decreased from the treasurer and 3 full time employees to the treasurer and 1 full time employee since implementation in 2003). The product is continually adapting as the ever changing tax landscape evolves. Every challenge the State throws at us has been accommodated by BSA. We are continually discovering something new as we navigate through the program – “look what I just found, this is so cool!” is not an unfamiliar comment in our office.

Here are some features we like:

  • Imports and exports – mortgage company, special assessment, payment, spreadsheet, and assessing imports and exports, to name just a few, have allowed us to do with the push of a button what used to take hours or days to accomplish. This not only frees up staff time but allows for much fewer clerical errors and precise transfer of data.
  • Links with other BSA applications – the ability to view multiple application info right in the tax program, to interface with other applications, to transfer data again saves time and makes us much more efficient.
  • BSA Internet Service – we utilize real-time tax, assessing, utility billing, & delinquent personal property tax info via our website. Our phone calls for information have almost completely stopped since going live with this application. Internet support is very willing to work with us to customize whatever we want out there for folks to view to answer questions saving them and us the time and cost of a phone call. Most importantly, the information seen is current and accurate.
  • Reports – the system reports offer the ability to view, print, or save any amount of data imaginable. But, the query options allow users to create almost any report desired in any format needed.