The City of Mt. Pleasant has used BS&A software since before I became Treasurer. I have been extremely pleased at BS&A’s responsiveness to customer needs and to the changes in state laws regarding tax and assessing. Since many of my colleagues in the state also use BS&A it makes it much easier to share ideas individually or in a group training session.
When we added the financial systems the gains in cash receipting and reconciliation were exponential. When the financial system wasn’t linked it would take hours to reconcile the general ledger to the tax system. Now it takes longer to queue the reports, as they usually are no reconciling items. We have also seen efficiencies in cash receipting from bar coding bills and not having to switch between seasons for receipting. Since the upgrade to .net tax, we have enjoyed the ability to see pictures of the property and special assessment information. The processing of Board of Review changes was also more efficient since they were only entered once by the Assessor and imported into the tax program eliminating the need to enter twice.