BS&A support has always been prompt, knowledgeable and courteous. I amazed at how prompt the response is during peak processing times. I’m sure they get the same call over and over when all the clients are doing the same task under a time crunch, yet the support team never lets on to their stress. Even when you ask the dumb question, they don’t make you feel like it was a dumb question that you should have been able to figure out on your own.
We utilize the website display of tax information. When we launched this our call volume decreased tremendously. We have had comments from tax preparers thanking us for the information and praising how easy it is to use. They appreciate that we use the same format as the township around us making it easier for them to get tax information regardless of where their client lives. The landlords in our community also appreciate that they can look on-line to see if their tenant is paying their utility bill.