BS&A support is amazing. When we call the support staff they make you feel like part of a team trying to solve a problem. They answer most questions on the spot. If needed, they can remotely log onto our computers to see what we see. I’m sure there are other companies that can get the assessing job done. We like the software, but honestly there is probably software out there that can basically imitate what BS&A does. While there may be companies that can duplicate the software, I am sure there are not companies that can duplicate the staff. Every time we call, we feel appreciated and welcome. Better yet, our concerns always get addressed.