Functionality, simplicity, continuous updating, superb customer support, all at a fair price… can’t really ask for much more. And the transition from our old system was quick and painless. No comparison between our old system and the quality of BS&A and the support of your knowledgeable staff.
The most specific enhancement I can think of is that delinquent tax allows us to post delinquent tax payments on the system even before units have settled with us. These payments had to be manually backposted previously. Also, the settlement process is much easier for the local units (and us), allowing them to settle with us much earlier than they used to.