When I think of BS&A, the first thing I think of is their customer service. I have had very few occasions when I have needed their help, as the BS&A program and training are so good. The few times I have needed help they have always been courteous, helpful, and very prompt. BS&A is not like some of the horror stories I had heard in the past, where you go back and forth between whether it’s a hardware or software issue, and never get help resolving the issue. They help you get the issues resolved.