Prompt customer service is the first thing that comes to mind when ever I am asked to comment on BS&A. Without a responsive customer support team the best software program would be useless. BS&A has a support team that is second to none. The fact that I can email a question to the support team is great. I usually receive an answer within an hour of making my inquiry.
Another customer service feature that I like is online newsletters. The newsletters are always informative and the fact that they are online makes it easy to save and refer back to them when needed.