We work with you to solve problems. It is very common for our customers, tech support personnel, and software developers to be on conference calls together so we can completely understand the problem at hand. This allows us to quickly and efficiently come up with a solution.
The support that BS&A provides is exceptional. They are very good at getting back to us when we have a question and usually can solve the problem over the phone. If it can’t be solved over the phone an update is usually completed within a day or so.