When I took office for the City of Rochester in January 2012, I quickly realized that we needed to look at some systemic changes to improve the efficiency of our processes. I began looking at multiple financial software packages and I kept coming back to one…BS&A Software. I made contact with the referrals and learned…
We have shunned the use of voice mail for 15 years. When you have an important issue or problem to solve, the last thing you want to do is get stuck in voice mail jail. Instead, you want a live person to help you with the problem at hand. We agree.
Our top priority is quick customer responsiveness. When you are trying to complete your payroll process, you can’t wait several hours for your software company to call you back. You need an answer now.
Save your staff time with the use of BS&A Online. We know you don’t have the extra resources to have your key personnel spend a large part of their day answering tax and utility billing questions from title companies and realtors. We save you time by providing that information on-line.
We are focused on you. Our company culture is completely externally driven. Our team members are rewarded based on how well they have created satisfied customers.
We actually listen. Some of the most useful features we have in our software came through suggestions from you. If you keep talking, we’ll continue to listen.
Maximize your municipality’s resources with our tight integration between applications. We know you are struggling to do more with less. We know you don’t have time to enter information twice. Our integration strategy is designed to dramatically increase your staff’s productivity across the board.
Our goal is to help you deliver top-quality service to your constituents. We provide the tools necessary for you to deliver timely and personal service to your citizens.
We hold regular user group meetings so you can: a) Share your new ideas with us; b) Learn the benefits of the new features we have added; and c) Interact with your municipal neighbors to discuss best practices.
Our customer support staff receives rigorous, formal training in each of the applications you use. We understand that it is important that you have confidence in the support personnel you contact.
Our developers and user-interface designers focus heavily on making complex processes easy for you to implement. We know your municipal employees value software that is intuitive and easy to use.
Our applications deliver hundreds of built-in reports so you can quickly pick and choose what you need. At the same time, we supply a flexible report writer so you can customize selected system reports or create your own.
We operate with integrity and honesty. To streamline your job, we focus on being very easy to do business with. We pride ourselves on doing what we say we are going to do. We are straight shooters through the entire process.
You receive a one-year, full refund warranty on our software. If, up to a year after installation, you are not happy with our software and service, you can return the software for a full refund.
You don’t need to worry if BS&A can successfully address your issues. We have over 3,000 installations of our various software systems throughout the Eastern and Central Time Zones. We’ve been doing this a long time.
You will continue to work with software that has the most useful and modern features. Our ongoing plan is to continually invest in product development. We will always keep a vigilant eye on your needs.
In order to keep your staff productive, all of our applications talk to each other. We know that the productivity of your municipality depends on information sharing between departments.
You and your limited staff will not need to keep up with all legislative changes. We are on it. Our ongoing commitment is to keep up with all of the technical and governmental changes that are being thrown your way.
You can be confident that your employees will enjoy talking to our experts. Our support staff is extremely knowledgeable AND extremely patient.
You will talk to the same well-trained BS&A personnel for a very long time. Our team loves working at BS&A. We have near-zero turn over which means when you call our team, you’ll get educated, experienced folks who are happy to help.
We are a privately held company. What that means to you is that we can focus on customer happiness and success instead of creating wealth for our shareholders. At BS&A, you always come first.
You can easily request a support call directly from our applications. We’ll call you at the number you provide.
You will be working with an agile company. We act on your concerns and issues more quickly than any of our competitors. The implementation, training, support, and development team work closely together on a daily basis.
The vast majority of our resources (73%) are devoted to training you, implementing and converting your legacy data, and supporting you. Only 7% of our resources are devoted to sales. We live and breathe service.
You and your staff will have access to free video training for many of our applications. This will allow you to become more familiar with our software in advance of our live, in-person training.
We are consistently updating our courseware, training, and program manuals to make them easier and easier to use.
You can be certain that customer service will always be our highest priority. Of the last 30 people we have hired, 25 are devoted to customer service.
You can be confident that we continue adding new applications to make your job easier. Our most recent applications are Work Order, Inventory Management, and Citizens Request for Action.
We work with you to solve problems. It is very common for our customers, tech support personnel, and software developers to be on conference calls together so we can completely understand the problem at hand. This allows us to quickly and efficiently come up with a solution.
You can be confident in our willingness to cooperate with other vendors. We have written over 310 interfaces with various external software companies over the years. We are here to help you be successful.
You can be certain that we will be there for you after you purchase our software. In the 25 years we have been in business, we have lost a total of 3 customers. And we lost those due to municipal financial issues. We have a 99.99% retention rate.
Our core values are: 1. We Provide Unparalleled Support; 2. We’re easy to do business with; We Pursue Excellence. We Have Passion. We choose never to be satisfied; 3. We’re Humble. We conduct ourselves with Integrity; 4. We take care of each other. Core Values