Since our inception, BS&A Software has achieved an unprecedented client retention rate of 99%. This would be impressive for any company, but in the software industry, it is even more remarkable. We built our foundation on outstanding customer support, following these three principles:
- Never let a client fail
- Work as a team with one goal
- Treat clients and colleagues like family
We work closely with our customers to not only solve problems, but also incorporate feedback to create a better platform. We are externally driven, which ensures that our staff focuses on customer needs first. We don’t use automated phone systems or outsourced technical assistance. If you have an issue, BS&A Software experts will work with you personally to solve it. This focused attention, customer-first attitude, and dedication to creating a better platform is what gives us a 99% retention rate – in over 30 years of commitment to local government, we have never lost a customer due to unsatisfactory service.
Unparalleled Support Means
We offer a one-year, risk-reversal pledge on all of our software solutions. If up to a year after installation you are not happy with our software and service, you can return the software for a full refund.
Our support technicians and software developers consistently go the extra mile to solve customer issues. This is built into our company culture, and we give our experts the assistance they need to be at the top of their game. Of the last 30 people we have hired, 25 are devoted to customer service.
Every six months we conduct detailed customer satisfaction surveys to ensure your software is solving your problems, and see how we can improve.
Fast and Responsive
We meet regularly with our customers to add features, update courseware, and improve our software. Our customer support experts are available by phone, email, and in-app messaging. Remote assistance allows us to work with you personally to resolve issues quickly. You will never be stuck in an automated phone system or voice mail jail.
When potential customers are interested in talking to our existing users, we don’t limit them to 3 or 4 handpicked references. Instead, we provide our entire customer list, including contact names and phone numbers. We are confident in every customer relationship we’ve forged and maintained.