BS&A Case Studies
The City of Brainerd was set to integrate with multiple BS&A applications in 2020, and then
the global pandemic hit. They had already begun the migration from their old software, and did
not want to delay the process. Already comfortable with a remote environment, and having full
confidence in both their employees and BS&A’s staff, the City moved forward without hesitation.
“Being the lead on this project along with working in IT and knowing the process of doing things in a remote
environment definitely helped the process. I was aware how things can be done remotely, so I had no
concerns. I have no suggestions on how to do things differently. I had a great experience with the remote
–Lori Turkowski, IT Specialist
Cape Canaveral, Florida
The City of Cape Canaveral was set to integrate with multiple BS&A applications in 2020 before
being faced with a global pandemic. While trying to navigate the unknown, the City did not delay
implementation if at all possible. Based on all the positive interactions they City had before
COVID-19, Cape Canaveral put their trust in BS&A and decided to move forward. BS&A delivered a
successful virtual implementation for the City, capitalizing on communication, timeliness, and most
importantly, customer service.
The City of Dahlonega was set to integrate with multiple BS&A applications in 2020, and then the
global pandemic hit. Travel bans and City Hall closure caused a shift in plans; instead of the usual
way of doing things, where BS&A staff arrive onsite to facilitate the change in software, everyone
had to adapt to the new way of doing things remotely. The City put their trust in BS&A, having been
assured that BS&A would put forth extra effort to make sure the project stayed on track.
Easley, South Carolina
The City of Easley began searching for new software to replace their aging software. This new software
needed to have drill-down capability, robust reporting with Excel capability, and fully integrated modules.
Powerful budgeting tools, an employee portal, and electronic timesheets were also a must, as were ease of
use and reliable customer service. Easley looked at Tyler Encode, used by its court and police departments.
Both Tyler and BS&A submitted quotes, and Easley did an analysis comparison of costs over five years. While
the two products were similar, BS&A’s lower cost and outstanding reputation for customer service won out.
“When working for another municipality (St. Joseph County, Michigan) I had the opportunity to choose a
software to replace a homegrown AS400 system. I looked at many software companies and decided upon BS&A.
The implementation process and training were outstanding. I worked with BS&A at the County for five years before
relocating to South Carolina. When the City decided to replace SmartFusion I wanted the opportunity to work with
– Joni Smith, Finance Director
Douglasville, Georgia’s previous software had significant limitations and issues both involving setup
and continued product support after implementation. Reporting was limited and offered very little in
the way of customization. The day-to-day routine operations were severely hampered, and a change
of software was absolutely necessary.
“Implementing software successfully and within projected time frame was the top priority. We began
researching other municipalities to see what software they used and requested on-site demonstrations from
software companies. The BS&A staff sent for the on-site demo process was extremely knowledgeable in
their field. For example, the staff for GL was not the same for BD, but both were experts in their respective
areas. The GL staff knew accounting procedures, which made us feel very at ease. The onsite training
far exceeded my expectations. They were very patient, very diligent during reconciliations and very
knowledgeable. The staff were highly trained and experienced.”
– Karin Callan, Finance Director
The City of Angola, Indiana was seeking to add a building department application to their financial system. A
robust building application was important, but even more so was the integration between each module. The
city has big community development plans over the next several years, and they determined that they needed
new financial management software in order to achieve their goals.
Another key need for the city was to be more closely linked with their county. They’ve partnered with Steuben
County on making improvements to city streets and county roads, and will soon be linking Pokagon State
Park with the city through a new recreational trail. With a rapidly developing community, it was important
for Angola’s building department application to be linked with both their financial management system and
Steuben County’s GIS system.
Clark County, Ohio
Clark County, Ohio is in the upper 25% of population and budgeted dollars in the state. Its economy is fairly
stable financially, with a low unemployment rate. The County is one of its larger employers, with over 1,200
full- and part-time employees. It utilized local VMS software operated by ISSG in Springboro, Ohio. This
was purchased in 1995 and implemented in 1998. VMS was to be converted to a Windows-based system,
but the vendor never provided any updates other than minor ones needed to keep the system operable. The
over-abundance of paper and storage of documents, as well as a need for a better way to track and report
incoming and outgoing dollars, were factors in causing the County to look at new software.
Along with BS&A, the County evaluated Local Company Software Solutions, Inc. and Tyler Munis as
possible vendors. “We chose BS&A because we believed they would meet and exceed our needs at the time of
implementation. Another factor was that the software would be updated regularly and more than likely still in place
come 20 years from now. The BS&A staff who demonstrated the software was knowledgeable of the inner workings
of the software and did not have to rely on support staff to answer questions we posed to them, and the software was
well liked by the customers we contacted as well as visited to view in action. BS&A was also able to demonstrate
decentralization of services where the other vendors said they could, but their users were hesitant to agree…the
site visits did not show the decentralization working in the field for other vendors, but it did work with BS&A.” – Bob
Cole County, Missouri
Cole County was looking to replace their antiquated AS400 financial management system with an updated
system that offered deeper integration, a paperless process, and the ability to approve invoices, journal
entries, and more online. Cole County selected BS&A and quickly realized that their import/export processes,
integration, and user-friendliness greatly excelled over their prior system.
Cooper City, Florida
Cooper City, Florida is a bedroom community, and the city is working toward keeping it that way. The city’s
prior system was not integrated, the support fees were costly with very little return, and the system was
antiquated. Cooper City began searching for a user-friendly, integrated, and updated system that their staff
was comfortable using. Flexibility was something that Cooper City needed, and BS&A delivered both that
and a dedicated customer support team that has a solution to every question. After evaluating two other
competitors, Cooper City’s committee unanimously selected BS&A.
Greenfield, Wisconsin has been working hard at making their city a destination for the surrounding area, and
the State of Wisconsin alike. In order to continue pushing for progress, they city realized that they needed to
update their financial management system in order to achieve their goals. Their prior system was antiquated
and the updates did not truly improve the system. From the IT and support teams to the back end of the
system, everything was slow and cumbersome. When asked about her impression of BS&A, Paula Schafer
said, “BS&A is the software of the future.”
Gulf Breeze, Florida
Gulf Breeze, FL was seeking a financial management system that replace it’s “one size fits all” expensive
legacy financial software, while giving municipal offices flexible tools at a low price point. After reviewing
12 offers, Gulf Breeze selected BS&A for the flexibility of the program, intuitive design, cost-efficiency, and
superior customer service.
The City of Hutchinson began searching for new software that provided the same or expanded functionality,
without substantially increasing costs. BS&A stepped in and beat out 5 other vendor’s solutions. Hutchinson
chose BS&A for functionality, ease of use, numerous happy customers, greater efficiency, and primarily for
the outstanding support staff.
North Little Rock, Arkansas
The City of Little Rock, Arkansas is a diverse, middle-class community with a population growth of less than
2%, mainly in apartment housing. The City had been using Mainstreet since 1999. Because Mainstreet had
no plans for enhancements or new versions, the City decided to look for a new software solution that would
share data, and have robust reporting and document imaging.
During the review process, the City looked at Tyler Technology, Harris, and BS&A. “We selected BS&A Software
because the price and satisfaction of the product met our desired specifications. BS&A demonstrated that the
applications would provide data sharing across different modules, ease of reporting, menu of reports already in place,
and a competitive price for both the purchase and annual maintenance.” – Karen Scott
The City of Overland, Missouri needed to bring its accounting software into the 21st century. Governmentor
was antiquated, not user-friendly, and very limited in reporting and access. The new software had to be
user-friendly, allow department heads to access information, and provide seamless integration between
department software and users.
The City of Woodstock, Georgia needed to implement fully-integrated software with one database. The
desired software needed to handle police and fire overtime and utility billing efficiencies, and needed to
provide improved reporting. After the staff reviewed seven software providers, including Tyler Munis, New
World, and SpringBrook, BS&A was awarded the project. Expanding on his earlier comments, Robert stated,
“BS&A was selected because it was able to demonstrate the seamless GIS interface with Community Development.
Woodstock also stressed that customization was important, as well as responsive support. Finally, BS&A’s pricing
was in line with competitors and the support costs were disclosed to eliminate any surprises regarding final cost.”