Northville Township, Michigan
The team at Northville Township has always been forward thinkers. They had already been using BS&A Software’s .NET solution to tie together 14 different BS&A municipal operations applications with a single database. Then, BS&A approached the Township with the prospect of being a beta client on a new cloud-based solution. The Township had already switched its strategy to cloud first, so it wasn’t a question of whether to entertain a move to BS&A Cloud, but when and how.
“Up to this point, BS&A has been amazing when it comes to their software and support. There was no other software out there that was even close to competing with BS&A.” – Shaun J. Nicoloff, Information Technology & Communications Director
City of Big Rapids, Michigan
The City of Big Rapids found itself grappling with a myriad of pain points and challenges stemming from their reliance on on-premise software solutions. Recognizing the need to overcome these challenges, they opted for a cloud migration solution provided by BS&A Software. The migration addressed their primary reasons for embracing the cloud, including ease of access from virtually anywhere, a unified, modern and intuitive interface, enhanced search capabilities, and improved firewall capabilities.
“All migrations have been a hassle, except for BS&A. In addition, other solution providers charge for data conversion from on-premise to cloud, but BS&A didn’t charge us for the data migration.” – Tim Moselener, Director of Technology.
City of Lowell, Arkansas
The City of Lowell, Arkansas, faced limitations with their earlier BS&A OnPremise Desktop ERP software, which lacked a complete suite of cloud modules essential for optimal municipal operations. Their FInance and HR Director was especially keen on finding a better HR Management platform to enhance efficiency and streamline city operations. Additionally, Lowell sought to provide superior citizen services like utility billing, necessitating a unified solution that would integrate separate department processes seamlessly. She discovered the BS&A cloudbased solution was designed with versatility in mind, catering to a wide range of municipal needs such as finance management, human resources, payroll systems, utility billing, business licensing, permit application, and property tax processes.
“BS&A [HR Management] had pretty much everything I needed. It gave access for employees to have timesheets… we were doing paper timesheets before. … employees have access to see their paychecks and benefits online.” – Darcy Richard, Finance & HR Director
The City of Streetsboro, Ohio
For 20 years, the City of Streetsboro, Ohio, depended on CMI Software for water utilities management. However, with CMI Software set to end support for their legacy water utilities software, the City of Streetsboro found itself in need of modern, cloud-based solutions for its water management needs. This initiative led them to broaden their software search to include finance managment software as well.
“[I’m] very happy because I digitized the [Financial Management] workflows. Now, Directors can be self-su cient, and my check runs have become so much easier. Everything is digital.” – Matt Miller, Finance Director.
The City of New Buffalo, Michigan
The City of New Buffalo, Michigan faced significant challenges with its outdated on-premises software. With the advent of more efficient and scalable cloud-based solutions, the city decided it was time for a change. This case study explores the process and outcomes of their migration to BS&A’s cloud-based software.
“It just makes remote work a lot easier than having to worry about our server here and relying on everything. Any cloud-based system, we knew that would be easier for anyone.” – Kathie Butler, Treasurer, City of New Buffalo, Michigan
Brainerd, Minnesota
The City of Brainerd was set to integrate with multiple BS&A applications in 2020, and then the global pandemic hit. They had already begun the migration from their old software, and did not want to delay the process. Already comfortable with a remote environment, and having full confidence in both their employees and BS&A’s staff, the City moved forward without hesitation.
“Being the lead on this project along with working in IT and knowing the process of doing things in a remote environment definitely helped the process. I was aware how things can be done remotely, so I had no concerns. I have no suggestions on how to do things differently. I had a great experience with the remote implementation.”–Lori Turkowski, IT Specialist
Cape Canaveral, Florida
The City of Cape Canaveral was set to integrate with multiple BS&A applications in 2020 before being faced with a global pandemic. While trying to navigate the unknown, the City did not want to delay implementation if at all possible. Based on all the positive interactions the City had before COVID-19, Cape Canaveral put their trust in BS&A and decided to move forward. BS&A delivered a successful virtual implementation for the City, capitalizing on communication, timeliness, and most importantly, customer service.
Chester Town, New Hampshire
The Town of Chester was scheduled to go-live with BS& A in late 2020 during the COVID-19 pandemic. Due to the environment, the Town was in favor of a remote implementation. They viewed this strategy as far more flexible for everyone and moved forward without hesitation.
Dahlonega, Georgia
The City of Dahlonega was set to integrate with multiple BS&A applications in 2020, and then the global pandemic hit. Travel bans and City Hall closure caused a shift in plans; instead of the usual way of doing things, where BS&A staff arrive onsite to facilitate the change in software, everyone had to adapt to the new way of doing things remotely. The City put their trust in BS&A, having been assured that BS&A would put forth extra effort to make sure the project stayed on track.
Easley, South Carolina
The City of Easley began searching for new software to replace their aging software. This new software needed to have drill-down capability, robust reporting with Excel capability, and fully integrated modules. Powerful budgeting tools, an employee portal, and electronic timesheets were also a must, as were ease of use and reliable customer service. Easley looked at Tyler Encode, used by its court and police departments. Both Tyler and BS&A submitted quotes, and Easley did an analysis comparison of costs over five years. While the two products were similar, BS&A’s lower cost and outstanding reputation for customer service won out.
“When working for another municipality (St. Joseph County, Michigan) I had the opportunity to choose a software to replace a homegrown AS400 system. I looked at many software companies and decided upon BS&A. The implementation process and training were outstanding. I worked with BS&A at the County for five years before relocating to South Carolina. When the City decided to replace SmartFusion I wanted the opportunity to work with BS&A again.”– Joni Smith, Finance Director
Angola, Indiana
The City of Angola, Indiana was seeking to add a building department application to their financial system. A robust building application was important, but even more so was the integration between each module. The city has big community development plans over the next several years, and they determined that they needed new financial management software in order to achieve their goals.
Another key need for the city was to be more closely linked with their county. They’ve partnered with Steuben County on making improvements to city streets and county roads, and will soon be linking Pokagon State Park with the city through a new recreational trail. With a rapidly developing community, it was important for Angola’s building department application to be linked with both their financial management system and Steuben County’s GIS system.
Cole County, Missouri
Cole County was looking to replace their antiquated AS400 financial management system with an updated system that offered deeper integration, a paperless process, and the ability to approve invoices, journal entries, and more online. Cole County selected BS&A and quickly realized that their import/export processes, integration, and user-friendliness greatly excelled over their prior system.
Cooper City, Florida
Cooper City, Florida is a bedroom community, and the city is working toward keeping it that way. The city’s prior system was not integrated, the support fees were costly with very little return, and the system was antiquated. Cooper City began searching for a user-friendly, integrated, and updated system that their staff was comfortable using. Flexibility was something that Cooper City needed, and BS&A delivered both that and a dedicated customer support team that has a solution to every question. After evaluating two other competitors, Cooper City’s committee unanimously selected BS&A.
Greenfield, Wisconsin
Greenfield, Wisconsin has been working hard at making their city a destination for the surrounding area, and the State of Wisconsin alike. In order to continue pushing for progress, they city realized that they needed to update their financial management system in order to achieve their goals. Their prior system was antiquated and the updates did not truly improve the system. From the IT and support teams to the back end of the system, everything was slow and cumbersome. When asked about her impression of BS&A, Paula Schafer said, “BS&A is the software of the future.”
Gulf Breeze, Florida
Gulf Breeze, FL was seeking a financial management system that replace it’s “one size fits all” expensive legacy financial software, while giving municipal offices flexible tools at a low price point. After reviewing 12 offers, Gulf Breeze selected BS&A for the flexibility of the program, intuitive design, cost-efficiency, and superior customer service.
North Little Rock, Arkansas
The City of Little Rock, Arkansas is a diverse, middle-class community with a population growth of less than 2%, mainly in apartment housing. The City had been using Mainstreet since 1999. Because Mainstreet had no plans for enhancements or new versions, the City decided to look for a new software solution that would share data, and have robust reporting and document imaging.
During the review process, the City looked at Tyler Technology, Harris, and BS&A. “We selected BS&A Software because the price and satisfaction of the product met our desired specifications. BS&A demonstrated that the applications would provide data sharing across different modules, ease of reporting, menu of reports already in place, and a competitive price for both the purchase and annual maintenance.” – Karen Scott
Overland, Missouri
The City of Overland, Missouri needed to bring its accounting software into the 21st century. Governmentor was antiquated, not user-friendly, and very limited in reporting and access. The new software had to be user-friendly, allow department heads to access information, and provide seamless integration between department software and users.
Woodstock, Georgia
The City of Woodstock, Georgia needed to implement fully-integrated software with one database. The desired software needed to handle police and fire overtime and utility billing efficiencies, and needed to provide improved reporting. After the staff reviewed seven software providers, including Tyler Munis, New World, and SpringBrook, BS&A was awarded the project. Expanding on his earlier comments, Robert stated, “BS&A was selected because it was able to demonstrate the seamless GIS interface with Community Development. Woodstock also stressed that customization was important, as well as responsive support. Finally, BS&A’s pricing was in line with competitors and the support costs were disclosed to eliminate any surprises regarding final cost.”
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