Testimonials

Reporting has absolutely made our balancing to the General Ledger so much easier. The software is straightforward making it so much easier for end users to move from application to application.

The best part of using BS&A is that it is easy to learn while at the same time having all of the features or the right mix of features to allow each user to do everything they need to do.

I had an employee with 40 years of seniority and minimal computer experience who did not want to change the way things were done. The employee gave the BS&A system a try and quickly learned how to process a requisition, print a purchase order and look up the balances, the kind of things the employee needed to make their job better. You don’t need a degree in accounting or need to have more then just basic computer skills to use the software.

The BS&A software makes information on the computer available to everyone, not just the finance department. Council members, department heads, and city employees all have learned to use BS&A software to retrieve the information they want.

I can’t give enough positive comments about BS&A’s Fund Accounting Software to adequately express how satisfied I am with this software product. I thought that my previous software was good until we made the switch to BS&A. The software is so easy to learn and use and the reports are great. I would have to say that the high point for me with this software is the ability I to drill down when I need more than basic information. Amending budgets is easy and the ability to track budget amendments is terrific. BS&A Fund Accounting Software has enabled me to save a great deal of time and has given me the ability to provide my City Manager and City Council with more up-to-date reports than ever before. I absolutely love all of the BS&A programs!

I think the software made our job easier. The software is easier to use and understand than our previous product. The ability to import journal entries from a spreadsheet was something we didn’t have in the past and the ability to create a budget amendment from a projected budget was also very helpful.

The one feature that has made my life easier is the report profiles. I used to print and email each department’s monthly financials. With BS&A’s General Ledger application, I have preset report parameters for each department. At month end, departments select their preset profile and print their own financials. Specialized departmental report profiles have also been setup under other fund accounting applications (Payroll, Timesheets, Cash Receipts).

The fund accounting staff are all great. They seem to be able to work through most problems while on the telephone with us. If they need to dig a little deeper it is easy to FTP info to them and in most cases they are able to solve the problem pretty quickly. If not they let us know of any delays.

I think BS&A is a very successful company that cares about their clients. They make every effort to provide the programming and support to make using their programs as easy as possible. Our experience with the fund accounting staff in all areas has been great. You seem to hire very friendly, outgoing, people persons!

They are always friendly and very knowledgeable. If they do not know the answer they find out in a timely manner. No waiting for days to get an answer.

I am always surprised and grateful that when there is a particularly unusual problem, they will take the time to review our actual database to get to the root of the problem, which often is something as simple as an error in how we loaded or coded certain data.

I remember when I arrived that the Payroll software did not produce a 1099R correctly, according to IRS requirements and the provisions of the Township’s pensions. I brought this to the attention of the PR programming group, and the following year they added the necessary changes to accommodate our pensions.

Also, I kind of thought out loud about a couple of reports to help with financial analysis that were subsequently hard-coded into the General Ledger system, which is not something I would expect from a normal software firm.

When you are having problem say with payroll for example, you want it fixed! The longer you have to wait for someone from customer service to call you back the more anxious and frustrated you become.

I don’t think I have ever had to wait more then 20 minutes for someone from BS&A to return my call. With the old software, my staff had become used to waiting days just for a return call. To put it nicely, often, the person calling back did not seem to share my staffs concern. Consequently, it became necessary to take a very stern tone voice with the old software support people if you were going to get anything done.

When my staff started using BS&A support, they were astonished at how quickly BS&A people could help them solve a problem, even when it involved having a programmer make a modification to the software. BS&A people were always friendly and helpful. After awhile, my staff learned that they did not need to use a stern voice to get help from BS&A. As one of my staff told me, when we make a mistake or something is just not working, they do everything they can to help us fix it.

Exceptional customer service, extremely helpful in problem solving and responsive in helping me achieve success in my job.