They are very helpful and respond quickly. I always know that I will get a call back within a reasonable amount of time.
There have been a few instances where I have asked for a change in the software and they have implemented that in the next release.
The immediate assistance! For years, I have told software companies that the strength of their company is tech support. Every customer wants an immediate cure to any problem they encounter. BS&A is a company that seems to understand that fully. You must continue to keep a large enough staff to handle your customer base and make sure that they are very well trained!
We had previously used BS&A for the property based programs and were so impressed with the user-friendly programs, but more than anything, we LOVED the customer service. The employees are not only helpful, knowledgeable and professional, they are so personable! You can really feel comfortable asking them anything and they don’t make you feel stupid or inferior. They explain things so you can understand them.
They are so smart!! They are friendly…..I have NEVER had a bad experience with any support staff and we have had the programs for many years.
BS&A is very responsive to problems or requests for program enhancements. Most problems are corrected in the same day reported. A City department needed some specialized payroll reports and BS&A programmers had them available with a program update in two weeks.
We chose BS&A three years ago and are very happy with our choice. The software is easy to use and reliable. Customer support is excellent. Any questions we have or issues that arise are handled promptly. We value the fact that the software is constantly being improved and upgraded, often as the result of user comments and suggestions. We would definitely recommend the software to others looking for a reliable accounting package.
Without exception every member of the BS&A support staff creates an atmosphere where we have felt completely valued and supported. Every interaction that we have had with BS&A has made us feel as though we were working with a valued and trusted co-worker who is genuinely concerned and committed to solving the challenge and achieving a higher level of service to our community.
Three things stand out: The unusually fast response, the high quality of response and of the outcomes, the knowledge of your support staff about your products, and the ability of your technical support staff to remotely take control of our system to work out a problem make it easy to get most problems resolved quickly. Finally, the multiple ways by which we can access your technical support personnel (phone, fax, email, and via your Web site) make it easy to get help when needed.
When issues arise, often times you worry, you wait, wait, wait. Many times you have time constraints with payroll, reports and other information. If customer support is poor it does not matter how good the software is, the support will destroy any feeling of security in using the software on a day to day basis. BSA software is simply second to none. No wait, no hassle, no issues, no problems. I have been through at least five, maybe six full conversions in my career. By far, the BSA experience was seamless and smooth. I have scars to show you from the others.