I have been using BS&A’s Assessing software for over fourteen years. Before that I was using another program that you had to enter data at a DOS prompt. I never really understood that program. Equalizer Assessing and the .Net programs are easy to use, print out great reports, and if you have a problem their phone support is head and shoulders above all others support centers. They actually listen to their customers suggestions and have implemented many of my suggestions. BS&A is constantly striving to improve their programs. The automatic online update is a great way to keep the program up to date. I have work at many different cities and townships and they all use BS&A’s programs.
The support staff is the best in the computer software market. I have spent hours on the phone with operating software companies and other software companies. BS&A’s support staff has always solved my software problems in minutes, looked at the problem on their own, and leaving me to do my work. I really can gush about their support staff because they have helped me out so many times, so quickly and professionally. If your on the fence due to a fear of learning a new program, jump on over to BS&A’s programs. They will work with you as you get to know the program and make sure you know what you’re doing before they end your call.
If you spend more than five minutes trying to figure something out, call us”. Your company and staff stand by this mantra – and they are always eager to help every time we call… EVERY TIME.
Having worked with local treasurers and assessors for nearly 20 years I have only heard universally positive testimonials about BS&A. That doesn’t happen by accident.
With BSA, customer service means talking directly with support staff, not waiting forever on hold, and having your phone call returned the same day.
BS&A believes in delivering the best product to make your job easier. They offer great programs and excellent training. Take advantage of both to get the most out of your investment!
BS&A software is extremely responsive and receptive to our needs. The inter-workings of the departmental databases enhance our performance. Updates are crucial to assessing and tax changes. BS&A has updates available upon new changes and updates required by the State. The software and services are ever expanding to our needs and desires.
Questions and technical issues are dealt with in a courteous in a timely manner.
I would not hesitate to encourage BS&A software to other professionals.
I’ve worked with other software before without support. It can become very frustrating not knowing something and trying to figure it out on your own. Having BS&A Software support has been terrific. If I can’t figure something out, I don’t even hesitate to call BS&A about my problem. They always return my call within a short amount of time and the support personal are always very helpful and very nice. The support service is always patient and understanding for the beginning and experienced users.
Our township had switched over to BS&A software from another software. BS&A has been so helpful, no matter what the problem or question is, big or small they always are very helpful. They always make us feel like they are there for our support and that we should use them anytime we need them. We never hesitate to call them because of how wonderful their support treats us.
Paramount to having user friendly software is having customer service that you can depend on. Prior to BS&A, we had never received/experienced such exemplary customer service. You can count on speaking with their support team within minutes of placing a call to them. And they are always courteous and friendly and will resolve your issue.
I can’t imagine where we would be right now, with all the taxation changes that have taken place in just the last few years, if we hadn’t converted to their software. I can not say enough about the commitment BS&A has made to keeping their software up-to-date and their prices so modest.
We love the BS&A product, but it is the superior level of “customer service” that I appreciate most of all. These are experts who know their product, inside and out! One of their tax reps once told me to use the “5 minute rule”…if the customer (me!) has spent more than five minutes trying to figure something out, they should stop and call for BS&A support! And I do! One huge specific I can give you is a really big one: The County changed more than 200 parcel numbers for 2010, and word of this didn’t get the Township Treasurer’s office till early June, as we were doing summer tax prep work. We thought of many different ways these new parcel numbers could be a problem if not addressed promptly with property owners, mortgage companies, etc., especially when it came to issuing the tax amounts due for the escrow customers. BS&A, while never given such a task previously, worked with me IMMEDIATELY AND COMPLETELY to add data to certain fields in the assessing program, to be carried into the tax program, and generate a report for the escrow firms so they were aware of the PPN changes and could pay the taxes utilizing the new PPN’s. This was no small task, but BS&A rose to meet our needs and help us do this….quickly and flawlessly. Our BS&A tax support person worked with their assessing support person and their program writer, and collectively they worked with us to meet our needs! They wrote and rewrote the necessary program tweaks until it was exactly what we needed to get the job done!
Even during the busiest times of the year when all of us “tax program” customers are bombarding them all at once for help, the wait time is minimal! We also appreciate that they NEVER make us feel “stupid” when we call for sometime we should already know! Certain functions are only performed once a year, so it’s easy to forget; we love that they give us a reminder when we need it without talking down to us. There have been a couple times (not many!) when we’ve simply made a silly mistake on our end and couldn’t figure out how to fix it on our own….BS&A to the rescue!
The BS&A fund accounting programs offered user friendly modules that work together seamlessly. The reporting choices were far more advanced that we had with our other software program. We have a small staff and we all work with multiple modules within fund accounting, it is very easy to learn each of the programs because the framework setup is similar.
They have made my job easier. I cannot stress how important it is to have prompt service when we call with questions. Usually we get a call back within an hour. The software also makes it very easy to find errors and correct them.
The reporting choices make my life much easier. I spent many years writing queries just to get a report with the information I needed. It is a great time saver to have the options within the software.
Easy to navigate, easy to set up, no accounting degree required. Anyone can become an expert quickly. The software is intuitive and flexible. Accounts are easy to add or remove. We have not had an issue with any single (non-balancing) items being posted.
For us it was being shown what the UB software could do. We had spent a year or more in calls and road trips with this other vendor and realized they were not able to handle what we would need, nor could they show us what it was that they do to handle certain things. Because of the conference calls and site visits from BS&A personnel, along with the various calls to other Cities and road trips to visit the two cities to see how the system worked, it was decided that BS&A could handle the large volume of customers we have, along with the specialized programs (custom to us) we would need to do our billing.
We use handheld computers for our work orders that needed to be custom built for us. We also are court mandated to do a “look back adjustment” every year based on what we charged and what we should have charged on each cubic meters that has to be passed along to the customer. We also had customized for us our meter readings for billing purposes that are read by Consumers Energy, which we needed to be able to receive thru a FTP file and applied to our customers accounts.